| Home recording and general music post from the archived Yabb Recording Website Message Board. Some of the info here may be outdated but many of the audio recording and home studio tips are still good. Note: The only tags I made and attempt to convert are italics, bold, center and underline. So if you see some gibberish surrounded by brackets, just ignore it.
Recording Website Archived Yabb board Post
Febuary 2001 Yabb Message Board Archive
Subject: Fostex VF-16 customer supprt??
by Stratman | 02/07/01 at 03:55:33
O.K. folks, get ready for a Fostex customer support rant.
I recently purchased a VF-16 and have done some tracking on it and have so far been very pleased with the results. The VF-16 results anyway, some of my mic placement decisions have left a little to be desired.
So my problem isn't with the unit but with Fostex itself. I am beginning to see how customer support is going to be AFTER you buy the unit.
It has recently been announced that they are going to upgrade the OS. O.K. Great, only there is only one upgrade being done out of many which could improve feature set and ease of use. Now, add to that the ONLY way for current VF-16 owners to get the upgrade is to SEND THEIR UNIT BACK TO FOSTEX!!! Sorry if you in the middle of a project you need to make cash, guess you're just SOL!!! Lose the project or never get an upgrade.
There is no download available (according to Harmony Central file size is only 388 KB) , No plans to make a download availabe!!!! And even if their were a download available the only way to import it would be with an SCSI equipped zip disk. Too bad if you don't own one and have no other nead for one, you just have to buy one IF we decide to make this option available to you in the first place.
This comes straight from Fostex Tech Support btw.
What kinda happy HORSES**T is this anyway. I tell ya what, Fostex shure as HELL ain't going to be getting much word of mouth sales this way.
Signed TICKED THE F**K OFF.
sorry for the rant but if you didn't notice, I'm REALLY po'd about this.
Subject: Re: Fostex VF-16 customer supprt??
by old_dan | 02/07/01 at 03:58:01
I think that the engineers and designers who make this stuff should have to use it. Maybe we would get some intelligent gear. The zip drive thing makes sense. Why not use an expensive storage medium that folks are leaving in droves. Yeah, it would be too hard to put in a usb or serial port.
And it's not just Fostex. Like with cds. They say don't touch the back, then make it almost impossible not to touch the back. Haven't they ever heard of cases. Even minidisks are enclosed. Course they say not to touch the disk on the edge, then design the player to, once again, make it almost impossible not to touch the edge. When did we hand over the keys to the inmates?